Primero
A global case management for social service and humanitarian programs.
Project overview
Primero is A global case management for social service and humanitarian programs. Primero is an open-source system designed to support child protection and gender-based violence responses. Built with high standards for performance, security, and intuitive user experiences, the platform is engineered to support mission-critical workflows and seamless scale.
What made this project challenging
Supporting field social workers in conflict and disaster zones with zero internet connectivity
Guaranteeing military-grade data encryption for sensitive records of vulnerable children and refugees
Enabling multi-agency collaboration (UNICEF, UNHCR, Red Cross) with fine-grained access control
Designing an offline-first data replication protocol that resolves merge conflicts safely
How we delivered
Engineered offline-first PWA architecture utilizing IndexedDB for local storage and sync
Implemented field-level AES-256 encryption ensuring sensitive refugee identities are safeguarded
Developed granular role-based access control conforming to strict UN child protection guidelines
Created intuitive case management forms with family tracing, reunification, and incident tracking
Key outcomes
Deployed in 40+ crisis-affected countries
Used by UNICEF and global humanitarian NGOs
100% offline operational resilience
Zero data leakage or unauthorized access incidents
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